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2 articles
01
writing·May 27, 2026·3 min read

Under the Hood of Similarity: How doc2vec Actually Powers ServiceNow Matching

Open up the similarity model: doc2vec turns messy record text into vectors that match meaning, not keywords. Why matches degrade, and how to tune with the word corpus.

02
writing·May 21, 2026·3 min read

Predictive Intelligence or Now Assist? A Real Decision Framework for the Two AI Engines

Two distinct AI engines, and reaching for the LLM when a cheap classifier would win is a design error. A real decision framework for Predictive Intelligence versus Now Assist.

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