#nowllm // Glide & Generate

#nowllm

3 articles

writingJun 22, 20263 min read

Token Economics: Cutting the Cost and Latency of Your Now Assist Skills

At production scale, tokens are a line item and latency is felt on every call. Where the tokens go, matching the model to the task, and measuring cost per resolution, not per call.

writingMay 18, 20262 min read

Why ServiceNow Built Its Own LLM Instead of Just Renting OpenAI's

Why ServiceNow built NowLLM instead of just calling a frontier model, and the build-versus-rent lesson any technical leader can steal.

writingMay 11, 20262 min read

Bring Your Own LLM to ServiceNow: When the Generic Connector Is the Right Call (and When It Isn't)

When NowLLM is not enough: a decision framework and walkthrough for wiring a third-party model through the generic LLM connector.