Building an MCP-Exposed Action Without Opening a Security Hole
The GA MCP Server lets external agents take governed actions in ServiceNow. Expose one narrow action, scope the identity, log everything, and avoid building a remotely-callable backdoor.
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4 articlesPlatform of Platforms: Why ServiceNow Is Betting Agents Will Run *Other* Vendors' Systems Too
ServiceNow wants to be the control layer for agents across every vendor's systems. Assessing the ambition, and the concentration risk for buyers.
Plugging Claude or Copilot Into ServiceNow With MCP: A Practical Integration Guide
The GA MCP Server lets Claude, Copilot, or your own agent take governed actions in ServiceNow. A practical, security-first integration guide.
Now Assist vs. the ChatGPT Tab Your Employees Already Have Open
Your employees already paste tickets into a chatbot tab. The honest case for when the embedded AI wins, and it is not about better writing.