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2 articles
01
writing·May 18, 2026·2 min read

Why ServiceNow Built Its Own LLM Instead of Just Renting OpenAI's

Why ServiceNow built NowLLM instead of just calling a frontier model, and the build-versus-rent lesson any technical leader can steal.

02
writing·May 11, 2026·2 min read

Bring Your Own LLM to ServiceNow: When the Generic Connector Is the Right Call (and When It Isn't)

When NowLLM is not enough: a decision framework and walkthrough for wiring a third-party model through the generic LLM connector.

>_Glide & Generate // From GlideRecord to generative AI
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